Frequently Asked Questions – Kent Custom Road Cases

The average turn around time for a road case is 3-5 weeks unless stated otherwise. Since every case is custom made when ordered turn around times may very depending on quantity and complexity.

Please reach out directly via email to info@kentcustom.com or by phone at 1-800-450-9812 to figure out a solution. We do offer expedited services, for an additional cost, on many of our cases.

No, at this time we do not offer endorsements for cases. We do offer competitive artist pricing for orders over $10,000.

Using the checkout page on our web store we currently accept patment with credit cards and paypal.

Each case comes with a different set of options and extras. If there is something you'd like to add, but don't see it on a product page, pick up the phone and give us a call. We're always working out custom orders and can make just about anything.

To place an order, you can head over to our store page and select a product to checkout. If you don't see what you're looking for, you can either send us an e-mail at info@kentcustom.com or you can call directly to 800-450-9812.

You need to provide the type of gear that the case is being built for, the dimensions of the gear, and the options you would like for your case. If you need help with any of those, please feel free to e-mail questions to info@kentcustom.com and we will be more than happy to help you out.

All sales are 100% final. If for whatever reason your product is damaged upon arrival or if there is a manufacturing flaw, Kent Custom will handle each instance individually. For specific information regarding this please visit our store policy page.

To get a price quote for a product not listed on our web store, you can e-mail us at info@kentcustom.com with the details of what you're looking for.

We currently are offering a one-year warranty for our cases. For specific information regarding our warranty, please visit our store policy page.

The prices on the header of our product page reflects the starting price. Once you add extras, or select a different option set than the standard one, there will be a higher price for your product.

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